The company is based in Ronneby. The company's postal address is rönnbärsvägen
11 37238 Ronneby ,Sweden
If you want to get in touch with us, send an email to
firstname.lastname@example.org with your case and your contact details, we will get to you as soon as possible.
When you complete your order, an order confirmation is sent to your e-mail
address. In the confirmation you will find all information about products, price,
billing and delivery address.
If something is wrong with the order confirmation, please contact us immediately by e-mail to
Our normal delivery times are 2-7 days. NOTE! Orders placed on weekends
will be sent no earlier than Monday after.
If delays in the delivery would occur (without us notifying you
longer delivery time) please contact us by email: email@example.com.
All prices in the store include 25% VAT.
We reserve for price changes caused by price changes from supplier,
misprints in the price list and errors in prices due to incorrect information
and reserves the right to adjust the price.
When purchasing goods on the website, you as a customer have a legal 14 day
a right of withdrawal that applies from the time you received an item that you have
5.1 When using your right of withdrawal:
You must report that you regret it. The message should be sent to us
firstname.lastname@example.org. In your message, your name, address, e-
postal address, order number and which goods the return applies to
You should immediately and most recently within the legislature 14 days after
the reminder message returns the products to us.
You are responsible for return shipping, delivery and condition of the products upon return,
the products should therefore be sent well packaged and in original packaging.
At the refund amount, we reserve the right to deduct a sum
corresponding to the decrease in value compared to the original value of the product at
used or damaged product.
5.2 The right of withdrawal does not apply to:
Products that have been sealed due to health or hygiene reasons
(sealed) and where the seal (seal) has been broken by you.
Products that have the character of sealed sound or picture recording and there
the seal has been broken by you.
Custom made product that has been specially tailored for you or has one
clear personal touch to your wishes.
Services that have been completed and where you have explicitly agreed to the service
begins without a right of withdrawal.
Goods that can rapidly deteriorate, such as food.
Loose numbers of newspapers or magazines.
Complaints and complaints
We inspect all products before they are sent to you. Should the products
nevertheless be injured or misdirected when it arrives, we undertake to comply
with existing consumer protection legislation to rectify the error free of charge.
You must always contact us for approval before returning one
The complaint must be sent immediately after the defect has been detected.
6.1 How do you go about complaining?
Any faults and defects should always be complained to email@example.com where you
enter your name, your address, email address, order number and a description
of the fault.
If we fail to fix the error or deliver a similar product,
we will refund you for the defective product in accordance with applicable
consumer protection laws. We are responsible for return shipping when approved
We reserve the right to refuse a complaint if it turns out that the product
is not incorrect in accordance with applicable consumer protection legislation. At
complaints, we follow guidelines from the General Complaints Board, see
Limitation of Liability
We take no responsibility for indirect damages that may occur due to
We accept no responsibility for delays / errors due to circumstances
outside the company's prevailing (Force Majeure). These circumstances can
eg work conflict, fire, war, authority decision, reduced
or non-delivery from supplier.
Furthermore, no responsibility is assumed for any changes to products /
product features changed by the respective supplier and other factors
beyond our control.
We reserve the right for any printing errors on this site as well
final sales of products. We do not guarantee that the images reproduce
the exact appearance of the products when a certain color difference can occur
depending on monitor, photo quality and resolution. We always try
best way to expose the products as accurately as possible.
According to the law on electronic information, visitors to a website must
The cookie is possible to use to follow a user's browsing. Cookie is
a small text file that the website you visit requests to be saved on your computer for
to provide access to various functions. You can set up your browser so that
It automatically denies cookies. More information can be found at Post and
the National Telecom Agency's website.
10 Personal data
By shopping at #DUNDRLIFE you accept our data protection policy and
our processing of your personal data. We protect your privacy
and do not collect more information than necessary to process your
ordering. We never sell or relay your information to third parties without
#DUNDRLIFE is responsible for the processing of personal data like you
provided to us as a customer. Your personal data is processed by us for that
be able to handle your order and in those times when you have the desired newsletter
or promotional offers - to be able to customize the marketing for you
Below is a summary of how we, in accordance with
The Data Protection Regulation (GDPR) stores and processes your data.
10.1 What is a personal information?
A personal information is any information that can be attributed directly or indirectly
a natural person.
10.2 What information do we store?
To be able to handle your order and answer questions related to yours
order (customer service) we store your first and last name, address,
phone number, email address, IP address and purchase history.
Your data is stored as long as we have a legal basis to process your data
tasks, for example, to complete the agreement between us or to comply
a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement
Marketing, promotions and similar mailings are made after your consent.
10.4 What information is shared and for what purpose?
10.4.1 Payment provider
When making purchases, information is shared with our payment provider. The
The stored name is first name, last name, address, e-mail address and telephone number.
If you choose to pay by invoice, the personal identification number is also saved
pay the supplier. The information is saved to be able to complete the purchase and
to protect the parties against fraud.
The payment providers (payment services) that we use are: Klarna, Visa,
10.4.2 Freight companies
In order to deliver your orders and complete our agreement, we must share
with specific information with the shipping company. What is shared with the shipping company
are first name, last name and address information for delivery. Email address and /
or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: Postnord.
If you have chosen to subscribe to our newsletter, first name, last name and
email address with our newsletter provider. This is to be able to keep you
updated with information and offers for marketing purposes.
We use to send out newsletters.
10.5 The right to access
You have the right to get extracts of all the information that is about you from us. Extract
delivered electronically in a readable format.
10.6 Right to correction
You have the right to ask us to update incorrect information or to supplement it
information that is defective.
10.7 The right to be forgotten
You may at any time request that the information relating to you be deleted. There are few
exceptions to the right to erasure, such as if it is to be retained for us
must comply with a legal obligation (eg according to the Accounting Act).
10.8 Responsible for data protection
#DUNDRLIFE is responsible for the storage and processing of personal data in
webshop and ensure that the rules are followed.
10.9 So we protect your personal information
We use industry standards such as SSL / TLS and one-way hash
algorithms for storing, processing and communicating sensitive information such as
for example, personal data and passwords securely.
We use a Swedish platform, Quickbutik, which is run by Quickbutik AB
based in Helsingborg.
11 Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time.
Changes to the terms will be published online on the website. The
changed terms are considered accepted in connection with orders or visits to
12 Disputes and choice of law
In the event that dispute cannot be resolved in agreement with the company's customer service
and the customer, you as a customer can turn to General
The Complaints Board, see arn.se. For residents in another EU country than Sweden
one can submit complaints online via the EU Commission's platform for mediation
in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow decisions from ARN or equivalent
Disputes concerning the interpretation or application of these general terms and conditions shall
interpreted in accordance with Swedish law and law.